1. General Terms

These rules set out how Lotima refunds payments for the Service, in accordance with the Russian Federation Law "On Protection of Consumer Rights", the Civil Code of the Russian Federation, and the Lotima public offer, of which they form an integral part. Capitalised terms have the meanings given in the offer.

2. Guaranteed Refund at the Start of a Subscription (Money-Back)

If the Service is not right for you, Lotima refunds the payment for the first Billing Period of a subscription upon the User's request, provided both of the following are met: the request is sent within 7 calendar days of the first subscription charge; and the User has received no more than two finished reels in that time. Such a refund is issued in the full amount of the payment, no questions asked.

Requests outside the guaranteed-refund conditions (sent after 7 days, more than two renders used, or the payment is not the first subscription charge) are reviewed case by case under Section 4, taking into account the scope of services actually rendered.

3. Cancelling Auto-Renewal

Cancelling auto-renewal is not a refund: the User does it independently in the account at any time, and it stops future charges. Access under the paid Plan remains until the end of the current Billing Period; the payment for the current period is not refunded upon cancellation, except in the cases provided in Sections 2 and 5.

4. How to Request a Refund

To request a refund, the User writes to care@lotima.ru from the email address the account is registered to, stating: the date and amount of the payment, the grounds for the refund, and — if a refund via the original payment method is technically impossible — the details for the transfer. Lotima reviews the request and communicates its decision within 10 calendar days of receipt.

5. Refunds for Failures Attributable to Lotima

If a service was not provided, or was provided with material defects, due to Lotima's fault (in particular, paid functionality was unavailable for a substantial part of a Billing Period and the unavailability was not remedied after contacting support), the User may demand a proportionate price reduction or a refund for the affected period. The technological nature of automated editing means an individual result may require rework or re-rendering; a subjectively unsatisfactory result for a specific reel, with the Service otherwise operational, is not in itself a service defect.

6. Refund Timing and Method

Refunds are issued via the same method used for payment, within 10 calendar days of the refund request being granted. The time for the funds to actually arrive depends on the User's bank and the payment system and may take up to 30 days from the moment the payment service processes the refund.

7. When No Refund Is Issued

No refund is issued: for services actually rendered before the request, beyond the conditions of Section 2; for the unused remainder of plan limits upon the User's voluntary withdrawal from the Service after a Billing Period has started; where Lotima terminates the contract due to the User's breach of the public offer (including uploading prohibited materials and circumventing plan limits); in other cases expressly provided by the offer and applicable law. Nothing in these rules limits the rights of a consumer User under the Russian Federation Law "On Protection of Consumer Rights".

8. Chargebacks

Before filing a chargeback with your bank, contact Lotima support: most payment issues are resolved directly and faster. When a chargeback is initiated, access to paid functionality may be suspended until the matter is resolved; where abuse of the chargeback procedure is identified, Lotima may refuse to provide further services.

9. Changes to These Rules

Lotima may update these rules in the manner the offer provides for amending its terms. The version number and effective date are shown on the document page; the version of the rules in effect at the time of a payment applies to that payment.

10. Contacts

For refund questions, contact care@lotima.ru.